There is a very good chance that you have never had to look into booking professional luxury transportation before. And if that is indeed the case, you more than likely have a few questions. And we want you to know that we are as transparent as they come. We want you to be an informed consumer. So, we suggest that you peruse our website and start taking notes. Jot down questions or concerns you have. Then take a look over our list of commonly asked questions that we have listed here. Our goal with this page is to answer questions that seem to be on the minds of multiple potential customers that have come to us. If you don't find your question here, do not despair, our affable customer service agents are waiting for you to call. Keep in mind that our agents are not only friendly and knowledgeable about our business, they actually love to talk about what we do. They are available 24/7 for your convenience. Give us a call if you need to.
Is payment due at the time of reservation?
A deposit is required at the time of reservation, but the full payment is not due until the date of service. For more information on payment options, click on "Pricing" above or call our booking specialists!
How far in advance should I book a limousine or limo bus?
The sooner, the better. We recommend booking as soon as you know you want a vehicle. This will help to ensure that we still have the perfect vehicle for your group available. All of our vehicles are first come, first serve. While it is possible to book a vehicle on the date that you require service, we can't guarantee that we will have a large selection to choose from.
How do I know if the vehicle I want is available?
Just contact one of our booking specialists! They have our computerized booking system at their fingertips and can look up the schedule for any of our vehicles in seconds. They can help you decide on a vehicle that will work best for you or, if you already have one in mind, tell you the availability of the specific one that you are looking for.
Is a limousine or limo bus better for me?
That depends on your event. Both types of vehicles have luxury interiors that are impressive no matter what the occasion is. The difference is that limo buses are easier to move around in. You can get up, walk around, dance, and whatever else you want to do. They are ideal for parties and large groups. Limousines are a little more cozy, and you cannot stand up in them. They are better for events where you just want to sit back and relax or you don't expect to be moving around often.
Can I afford one of our fabulous limo buses?
We strive to make our quality service as affordable as possible. One thing we can promise you, we will never oversell you on what we offer. Our agents will ask you a few simple questions and then fit you to the perfect vehicle for you. And we will give you some tips on how to get the maximum savings on your rental. And don't forget to ask your group to split the cost which means everyone shares in the benefit.
Is there a minimum amount of time that I need to rent one of your vehicles for?
Yes, we require a minimum of 6 hours for most trips. The only exception is our wedding package which is 3.5 hours.
Will we need to tip our driver when our rental time is over?
No, that is not necessary. The price you paid included a minimal gratuity. However, if you find that the service provided by your driver is over and above exceptional, you are certainly welcome to tip them something extra.
Are there are hidden fees in the quote that you provide?
No, we absolutely hate even the idea of hidden fees. We have utmost respect for all of our customers or potential customers so the number that we give you will be your bottom line price.